Our Story
UKWebMail was founded in Birmingham in 1997, at the dawn of the commercial internet era in Britain. Our founders, David Hartley and Margaret Chen, recognised that as more businesses came online, they would need reliable, professional email services to communicate with customers and partners.
What started as a small operation serving local West Midlands businesses has grown into one of the UK's most trusted email hosting providers. Over 27 years later, we've stayed true to our founding principles: provide excellent service, keep data in the UK, and treat every customer like they matter—because they do.
Today, UKWebMail serves over 250,000 users across Britain, from sole traders to FTSE 250 companies. We've grown steadily by focusing on what we do best: email. While others have chased the latest trends, we've invested in making our core service as reliable and secure as possible.
What We Believe
We believe email is critical infrastructure, not an afterthought. Your business depends on communication that works, every time. That's why we've built our service around reliability first, with multiple redundant systems across two UK data centres.
We believe in genuine support from real people. When you call us, you speak to someone in Birmingham who understands email inside and out. No scripts, no chatbots, no passing the buck. Just expert help when you need it.
We believe in privacy and data sovereignty. Your emails stay in the UK, on servers we own and operate. We don't scan your messages for advertising, sell your data, or share it with third parties. Full stop.
Our Infrastructure
Our primary data centre is located in London Docklands, with a secondary facility in Manchester providing full redundancy. Both facilities are ISO 27001 certified and operate at Tier 3+ standards, ensuring 99.982% availability.
We partner with leading network providers including Cogent, GTT, and LINX to ensure optimal connectivity across the UK and beyond. Our infrastructure is powered by 100% renewable energy, and we're committed to achieving net zero operations by 2030.